UK So I know this is asked all the time but still Where's everybody ordering from? Without it being seized / delayed as gopure have had my £100 order for months... I keep ordering KUK because I know it's going to arrive but it's just too damn expensive for what it's worth
What's discussed: The post asks where UK buyers are ordering kratom from without seizures or delays, and says GoPure has had a £100 order stuck for months. The user says they keep buying from KUK because it reliably arrives, but it is too expensive.
Why it matters: GoPure is directly named in a negative shipping/delivery complaint, which can influence trust and purchase decisions in a small, high-intent community. The thread also highlights a competitor being preferred for reliability, signaling a service gap and a potential retention issue.
Risk: Moderate reputational risk driven by a public complaint about delayed or seized orders and a competitor comparison.
Response angle: Acknowledge the frustration, apologize for the delay, and invite the customer to contact support with their order details so the team can investigate privately.
Do NOT: Do not argue about seizures, blame the customer, or make promises about delivery outcomes. Do not discuss customs, legality, or shipping guarantees in public.
Compliance note: Keep any response focused on customer service and order status only. Avoid country-specific legality, customs guidance, or claims that could be interpreted as guaranteeing delivery or bypassing checks.
Hi — sorry to hear about the delay, that’s understandably frustrating. We’re GoPure, and we’d like to look into your order status and see what’s happened. If you’re happy to, please send us a DM with your order number and the email used at checkout so we can review it privately and help where we can.