Update on my Green Guru saga - they're STILL claiming I've not paid But I think I might have sort of fucked up, because I'm so stressed, I didn't notice that they say to only send payment in euro, not koruna, but I have sent payment for my previous orders in CZK, and there wasn't an issue. The problem is that my banking app won’t allow me to edit the details of previously saved payees, so I couldn't change anything. I don't understand what difference the payment being in koruna, not euro, would
What's discussed: The post is about a customer dispute with Green Guru over an alleged unpaid order. The user says they may have sent payment in Czech koruna instead of euros, and is confused because previous CZK payments apparently worked without issue.
Why it matters: This is a payment-trust issue in the kratom niche that can influence how shoppers perceive vendor reliability and payment clarity. Even though GoPure is not mentioned, similar confusion around bank transfer instructions can affect conversion and support load across the category.
Risk: Moderate reputational risk for the category due to payment confusion and perceived non-resolution, but no direct GoPure exposure.
Do NOT: Do not comment on the dispute, speculate about who is at fault, or give instructions that could be read as payment or banking advice. Do not mention GoPure unless there is a clear, appropriate reason to engage.
Compliance note: Avoid any legal, banking, or country-specific payment guidance. If this becomes a broader FAQ issue, keep any messaging factual, neutral, and limited to GoPure’s own payment instructions.