I've ordered from them 5 times and I'm content but I have never tried kratom from other vendors so I have nothing to compare it to. I've read on some American sites that they recommend 2g as a starting point for Kratom, but I don't feel sh*t with less than 5g, so I think there is stronger kratom out there, hence the bad reviews, I still think it's unfair given how cheap the prices are on kratom bird compared to other vendors.