Hi! It is NOT normal at all!! Of course, everyone should have tracking, otherwise waiting for your order can be an agony. Our system sends an email with tracking at the same instant your order is shipped. Sometimes, these emails might end up in spam filters/folders so the first thing we'd suggest is to look from there. If you can't find that email, just send us your order reference on our onsite chat or via email and we'll be happy to send you the tracking link.