It is ok, I don't take it personally. Honestly I am doing my best and it is working out well. It is one of my best selling herbs for good reason. They sent me recently some kg which were not worthy for me, I dont sell them at all. I have been a consumer of Mitragyna for 8 years now, I want other people to be getting what i would like to be getting. All the best to your search for good quality :)