THEIR RESPONSE: they emailed back each time with caring concern and sent the lab report which tests metals and some bacterias ecoli for example all clean, I asked about the refund policy and in this case no questions asked refund as they said sending more product wouldn't be appropriate which I agree, they also told me when they would get new batches of I ever wanted to try again overall the response was as good as it gets in these situations obviously the situation sucks for me as now I either