KUK users, need some fast advice about my order seemingly not being shipped

Yes. The last two times. Ended up emailing them and got a reply saying it was on the way. But never updated on the website.ย 

u/[deleted] ยท r/kratomeu ยท 2026-05-03 02:32
Classification
Risk score
3/10
Urgency
5/10
Sentiment
negative
Topic
๐Ÿ“ฆ Shipping Customs
Brand mentioned
No
Competitor
No
Support relevance
Yes
Owner
Ops Shipping
Review Action
Saved โœ“