Hi there, I think we've had this discussion before, but let's do it again not a problem. GoPure doesn't "send anything in the clear", whatever that means. At GoPure, we have honed our logistical process a lot in the last few years and that includes packaging, labelling and many other details. It is statistically quite rare that an order is not delivered to a customer. And even then we make it into the customers in majority of the cases. If you are super disgruntled about anything related to GoPu